about

No matter where you live, you deserve high-speed internet access.

It's why CarolinaConnect is developing partnerships with electric cooperatives in South Carolina. Just as the electric co-ops brought power where it was needed in the 1930s, CarolinaConnect was formed to bridge the high-speed internet service gap that affects many electric co-op members today.

We’re already at work in the midlands of South Carolina bringing faster, dependable and more affordable internet service to electric co-op members. Best of all, it comes with the service reliability you expect from your electric cooperative.

We know connected communities are more educated and more prosperous communities. As an affiliate company of the electric co-op system, we’re proud to be part of connecting members to internet service that can impact their quality of life, in the same way electricity did all those years ago.

Take a moment to see where we’re going next. Be sure to join the list to indicate your interest in internet made better.

leadership

Glenn Martin

Chief Executive Officer

Glenn Martin brings more than 25 years in the communications industry to CarolinaConnect. A native of Mullins, S.C., Glenn graduated from Clemson University in 1984 and began his management career at Fieldcrest Cannon’s locations in North Carolina, Virginia and South Carolina. From 1989 to 2016, Glenn worked for a regional telecommunications company, where he led several corporate departments and subsidiary companies to record success. Off the job, Glenn has served in a variety of community roles, including board chair of the Greater Lexington Chamber and the Lexington County Fellowship of Christian Athletes (FCA).

Al Harman

Chief Operations Officer

A 25-year veteran of the telecommunications industry, Al Harman leads the design, implementation and integration of CarolinaConnect’s network technologies. He is responsible for all technical personnel and coordinates projects across various departments. A 1990 graduate of Clemson University with a degree in electrical engineering, Al got his start in telecommunications at Pond Branch Telephone Company. While there, his responsibilities grew from network engineer to director of business development. He went on to become a vital member of the Comporium Midlands team, where he served as vice president of operations from 2004–2014 and vice president and general manager from 2014–2016. Away from telecommunications, Al has served on the boards of directors of Lexington Medical Center, Gilbert-Summit Rural Water District and Lexington County Clemson Club. He also has served on the Clemson University Board of Visitors.

DeeDee K. Laramore

Vice President of Administration

For more than two decades, DeeDee Laramore has worked in the telecommunications industry, successfully serving in almost every area of the business. She is a graduate of Winthrop University and began her career at Pond Branch Telephone Company (PBT), where she had the opportunity to work in a variety of departments before transitioning to human resources management. When PBT was purchased in 2004, her managerial responsibilities grew to incorporate oversight of the company’s safety, accounting and public relations departments. DeeDee was in integral part of CarolinaConnect’s inception and continues to play a critical role in its strategic growth and forward momentum today. When not working, DeeDee plays active volunteer roles with both her church and children’s school.

careers

Thank you for your interest in working with CarolinaConnect, an equal opportunity employer. Please review our open positions below.

  • Business Development Representative

    Read Description >


    CarolinaConnect has an opening for a Business Development Representative. We are a premier internet service provider, priding itself on exceptional customer service and service reliability for the business and residential communities in the Lexington, South Carolina area.

    POSITION SUMMARY:
    We are experiencing significant growth and are therefore seeking a dynamic, passionate, highly-engaged person. The successful candidate will work closely with CarolinaConnect’s leadership team to reach our strategic growth business goals and will be responsible for: maintaining existing relationships as well as developing new ones with businesses and partners throughout the communities we service; helping solve matters of concern as they arise to ensure exceptional customer service; identifying potential business opportunities; and staying informed of current industry market conditions.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Work closely with internal departments, like marketing and engineering, and external partners and allies in the development and implementation of strategies, plans and business models.
    • Seek out and research prospective clients, identifying decision-makers through cold calls, networking, travel, attending conferences, and more. This role is heavily outside sales and requires significant time out of the office and at relationship-development functions.
    • Maintain and develop relationships with existing clients and community members through networking and relationship-building events.
    • Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals.
    • Identify trendsetting ideas by researching industry and related events, publications and announcements.
    • Become a subject matter expert on our business products, processes and operations, and remain up to date on industry news.
    • Close new business deals by coordinating requirements; develop and negotiate contracts; and integrate contract requirements with business operations.
    • Some business entertainment may be required, for which a credit card with a $500 limit will be provided. Receipts for any purchases made must be kept and submitted to accounting as expenses are incurred.
    • Comply with CarolinaConnect safety policies and procedures.
    • Adhere to all company policies and procedures and fairly administrate them.
    • All other duties as assigned. This position may assist with other business activities as time allows.

    QUALIFICATIONS:

    • Bachelor’s degree in business or management.
    • Excellent customer service and effective negotiation skills. Natural ability to build rapport with business partners, prospects and internal audiences, as well as effective presentation skills.
    • Highly motivated self-starter; results-driven individual.
    • Knowledge of and experience in varied sales techniques.
    • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint as well as industry-specific analysis software.
    • A valid Driver’s License is required, as the employee will be provided with a company vehicle to use during the business day (8 a.m. to 5 p.m.).
    • Understanding of the industry, with the ability to become a subject matter expert on the job.
    • Proficiency with data analysis, forecasting and budgeting.
    • Proven ability to plan and manage resources.

    PHYSICAL REQUIREMENTS:
    The physical demands described here are representative of what will be required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

    APPLICATION PROCEDURE:
    To be considered for employment, please submit a resume and salary requirements to: info@carolinaconnect.com, referencing "Business Development Representative" in the email subject line.

    CarolinaConnect Cooperative, Inc. is an Equal Employment Opportunity employer. It is our policy to prohibit any discrimination because of race, color, religion, national origin, age, sex, marital status, genetic information, disability or protected veteran status. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

  • Customer Relationship Specialist

    Read Description >


    CarolinaConnect has an opening for a Customer Relationship Specialist. We are a premier internet service provider, priding itself on exceptional customer service and service reliability for the business and residential communities in the Lexington, South Carolina area.

    POSITION SUMMARY:
    We are experiencing significant growth and are therefore seeking a self-motivated, organized, professional person. The successful candidate will be responsible for providing exceptional customer service to our residential and business customers. The position will focus on maintaining excellent customer rapport and customer retention by actively listening, communicating clearly and concisely, and assuring customer understanding. The successful candidate will work closely with other team members to solve customer matters of concern as they arise; assist with additional product and service offerings to customers; and stay informed of current product and industry market conditions.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Resolve customer questions and concerns effectively and efficiently by troubleshooting over the phone and through email to minimize truck rolls. Work to solve customer concerns on the initial call with a minimum of transfers.
    • Retain existing customers and minimize product churn.
    • Identify customers’ needs and interests, and cross-sell additional products and services.
    • Effectively sell new services to existing and potential customers.
    • Increase product penetration by serving as a consultant to the customer.
    • Resolve customer billing and payment issues.
    • Process installation, service change, disconnect and trouble call work orders according to departmental policies and procedures.
    • Handle sales orders and change of service requests.
    • Provide dispatch desk services, such as scheduling service installations, answering initial service calls and routing them within the system.
    • Increase collection efficiency by ensuring customer understanding of billing and collection processes.
    • Update and maintain customer accounts.
    • Work with other departments to achieve organizational goals.

    QUALIFICATIONS:

    • High School diploma required; post-secondary education preferred.
    • Experience in a call center, sales and customer service, cable television and/or telecommunication is required.
    • Excellent customer service, communication and organizational skills.
    • Proven aptitude for diagnosing and solving problems.
    • Ability to stay focused and professional during peak periods, and when dealing with challenging customers and situations.
    • Proficiency with mathematics and MS Office.

    APPLICATION PROCEDURE:
    To be considered for employment, please submit a resume and salary requirements to: info@carolinaconnect.com, referencing "Customer Relationship Specialist" in the email subject line.

    CarolinaConnect Cooperative, Inc. is an Equal Employment Opportunity employer. It is our policy to prohibit any discrimination because of race, color, religion, national origin, age, sex, marital status, genetic information, disability or protected veteran status. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.